Refund Policy

• Searching and browsing every listing.
• Contacting an owner, sending an enquiry, and scheduling a visit.
• Creating an account and saving favourites.
• Listing a property as an owner, including photographs and video.

We do not charge brokerage on a tenancy or sale arranged through the platform. We are not party to what you agree with an owner, so any deposit, rent, or price is a matter between you and them — we never hold that money and cannot refund it.

We will never ask you to pay us to unlock a listing, to see contact details, or to secure a property. If someone claiming to represent Urban Properties asks for payment, treat it as fraudulent and report it to support@urbanproperties.in.

An individual owner may separately ask for a token amount or deposit. That is their arrangement with you, not ours. Verify documents and inspect the property before paying anything.

Should we introduce a paid feature in future, this page will be updated before it launches and will set out the price and the refund terms. Our intention for any such feature is:

• A clear statement of the charge before you commit to it.
• A full refund where a paid feature did not work as described.
• Refunds returned to the original payment method within 7 to 10 working days of approval.

Until this page says otherwise, no such feature exists and no charge is payable to us.

See our Terms of Service and Privacy Policy.